It's been working pretty good for me.

Maybe I got lucky -- I got an excellent account rep when signing up for the API. She gave me a direct number to her desk and whenever I have a problem I call her and she fixes it.

I actually sent an email to PayPal's Executive Customer Service department telling them how great she was and how there probably wouldn't be so many paypal horror stories if they had more reps like her... and they wrote back with a generic apology for the problems I'd encountered.

I've been using Paypal for years to collect money and they have been working great.

During one month where our sales were particularaly high they froze our account too, but not for incoming transactions, so no money was lost.

I called them on the phone and was able to speak to a representative in 5 minutes who sorted it out. Not exactly a horror story.

It's been working for me. I sell a little Mac shareware app that pulls in about 3k per year (not very much). Paypal was nice to interface too (especially with CPAN's Business::PayPal::IPN). I set the whole automated registration thing up in a few hours.

I've had a couple of charge backs and those irk me to no end. Paypal always sides with the purchaser because software is intangible. I've been tempted to mail out postcards with the license code on them so that I can claim I sent something tangible out, but it seems like too much of a hassle to be worth it (it really only happens about once per year). I ended up solving the charge back problem in a technical way anyway.

I've used Paypal for three years. In that time, I've sold something on the order of $50,000 worth of software through them. I've had exactly on occasion to contact them -- a customer did not realize the charge on their credit card was due to Bingo Card Creator, called their bank and disputed it, and then Paypal asked me to explain what was up. It was resolved to the mutual satisfaction of all parties within 48 hours.

I have no complaints about them.

9 years, a quarter million in revenue per year through PayPal alone, account never limited or frozen, and always get a helpful business representative on the phone.

I've been using PayPal for 10 years without a single problem and I process many payments every week (varies week to week).

The problem is that MOST people have success stories, but it doesn't make for a very good blog post does it? One sentence nobody wants to read.