This seems annoying but it's clearly still in progress - Amazon didn't tell him to fuck off, and are still working on a resolution. For the digital haters - houses burn down too.
As for "houses burn down too", tornadoes trash them as well, e.g. http://www.ancell-ent.com/1715_Rex_Ave_127B_Joplin/images/ and I lost over 200 physical books, records, CDs and DVDs. But since I had a good insurance policy, I got them replaced or otherwise covered, which I seriously doubt is possible with DRMed digital media (just tried some searches with no luck).