The point with this case is that the first 2 reps told me it's ok to fax emails. And then they closed the account.

And when I faxed signed paperes nobody wanted to look at them. Although they said "go ahead" and send.

The real problem is that the support personnel are not the one making decisions, are not telling the same, and you can't talk to the people who really do decide.

Plus, their action of closing my ability to receive payment (and provide service to my customers) without any warning is an extremely aggressive sanction, for no reason.

Let's close his account and then see if he was doing legit business. In the mean time, "we're sorry for any inconvenience this may caused you". When you're doing a 2-week promotion, getting an account closed even for a week for "inspection" is not an option. After 2 weeks we were back to normal low activity, without the bundle.