The email from Jeff to his employees was impeccably unsatisfactory. It was a sheer display of ignorance and rejection towards everything quoted and said. However, no matter how much Jeff sticks to that attitude, it wouldn't change the reality that Amazon is the most customer centric company on earth and the most employee apathetic company on earth as well. It reflects in major workplace elements like health schemes, holiday schemes (though employee have official over 30 holidays they are not allowed to spend it without facing low performance review), food benefits (specially in offices outside USA) etc. Though Amazon claims that the leadership principle "Frugality" stands for minimizing waste and not cheapness, one can't dismiss the latter definition.