But it's not his story!
The author is actually the bad guy! The thing that makes the experience hell is...him. He's just being a jerk, for numerous reasons. I hope he has $1 million lying around to contribute to cern's recruitment budget, because that's what his behavior costs as words of stories like this get around.
Just read the comments here at HN. In what possible universe is a public blog post like this an appropriate reaction? The only one damaging CERN's reputation is this guy.
What would "the right thing" be exactly? Nor enforcing their own rules, eating the costs of a student fucking up (when they didn't have to) and gaining the enmity of a software vendor?
As someone who is hardly the student's best friend on this thread, I'm skeptical they could really stick him with the 30K bill, and even more skeptical that they could get any of it from him, since he is judgment-proof.