Ah, UpCounsel, nice to see you on Hacker News!
I got ripped off on UpCounsel. It was my fault for selecting a poor lawyer who raised his rates three times after his initial offer. If you use them, watch out for these types. They'll come in low planning on sucking out more later.
I asked for a detailed list of potential concerns in a contract, and instead got caffeinated scatter-brained call 2 days later. During it, he stopped and said "You're writing this down, right?" Oh geez, I forgot I was supposed to take notes when I pay somebody to take notes for me.
So I took advantage of the fact that UpCounsel calls itself a platform and left him a poor review. I read it a few times that night and was satisfied with it -- that ought to protect others I said to myself and called it a night.
The next morning I had an email waiting for me from the lawyer. He told me he was "disappointed in me" and wanted to talk some more. Yet I was confused what he could be disappointed about; was I obliged to give him a good review (and 3 stars isn't even that bad!)? Some hours later, I noticed the review had been removed and I reached out to UpCounsel asking them what happened.
One of the top guys, Steve, told me my review was "automatically" (a day later, after a laywer complains -- yes, I'm sure it was that 10:32AM cron job) deleted due to profanity. There was one mention of "shit". I went back and forth with the guy, but he ultimately told me "If you want to write a more professional review, go ahead". My review was really not that unprofessional; it merely dictated what I just said above with a slight hint of anger (well I did just waste $600 and this IS a review).
In my experience, they protect their lawyers first -- users second. It didn't matter that this guy essentially ripped me off; he was more concerned about not letting him receive a poor rating and had things to say to me like, "Why didn't you come to me first?" (before I wrote the review). It's like I said, protect the laywers first (go to customer support and complain so you don't leave bad review), users second (delete review if you actually do).