Hacker News Reader

This is the Groupon/Kickstarter/Ebay problem. Everything is awesome until something goes wrong. Then the user leaves forever, and tells their friends. Trust is broken.

Eventually the loses mount and the company crumbles from bad press.

Amazon fixes this with 10/10 customer service. The only known solution.

View on HN

I once had a terrible experience with their kindles. They shipped me one that was a dud, and when the screen went haywire in the first few days I called and they admitted that this batch had issues. Unfortunately, they told me, I would have to shell out 100$ for a new one, even though it was their fault.

Even Amazon screws up royally, too. I bought a Nook and never looked back, and haven't bought a book from Amazon since.

Reply on news.ycombinator.com