Zappos’ experiment to end the office workplace
newrepublic.com
newrepublic.com
Interesting quote "When the deadline arrived on the last day of April, 14 percent of the company, 210 people, took the offer. Twenty of them were managers, I was told, out of a total of 246. It was a difficult day. Tear-stained faces replaced the typical smiles on the Zappos campus." People want to be managed!
I would interpret that somewhat differently, I'd take the offer, for example.
A long time ago as a high school student I stacked bags of sidewalk salt on pallets. The only thing keeping me out of toilet plunging, manual labor, and being yelled at by customers over the phone is my job title / position so eliminating them has very little appeal to me. If I was at the bottom of the hierarchy, sure, elimination of the hierarchy sounds great; but in the middle/top of a technical hierarchy... elimination doesn't sound so great.
I also expect to live a couple more years, and I have children relying on me to put food on the table, pay for schooling and health care, etc. Plus lets face it, I have no great desire to live under a freeway overpass myself. How do I explain at my next job interview that two jobs ago I was more or less a software dev but my most recent job title was ninja, but I'm just as good as the other 9 out of 10 applicants you have who were software devs in their most recent job. Sure you were, sure you were (insert sound of resume hitting trash can)
Another interesting interpretation is its like joining a cult. Self depreciation of myself and my career combined with permanently removing myself from the greater employable economy... So they're passing around the kool aide, smells kinda like almonds, eh, I think I'll pass, this is finally one step too far.
We'll see.
Which is a bunch of words to say were I a Zappos Ninja that was actually a software dev, I'd write Software Developer on my resume and tell a joke about how cool my TCL nunchaku skills are now.
This quote closer to the end of the piece struck a cord with me. Part of leadership is the responsibility to provide a level of stability or predictability. I can see how these changes might really not fly or be comfortable for a lot of the staff that don't have the luxury of being on the buyer's side of their job market.
Boredom in the boardroom is no reason to add stress to your employee community's work life.
From the article I didn't get the sense zappos is doing it right though. People aren't supposed to be afraid to speak up.
I once worked for a company that had managers, etc, but the president would call in the developers and designers and artists regularly for a project meeting if they were involved and the devs/designers/artists could (and did) speak up about how feasible things were, how long they thought it would take them, and how they thought it could be better. It was a mostly flat hierarchy (basically devs -> one layer of leads/managers -> president), but it did exist.
Zappos strikes me as one of the last places to apply if I were an introvert. I'm not sure you can get there without being somewhat of an introvert as even the article mentions putting you on the phone with customers regardless of your role.
However I note in the book that most organizations covered had a visionary leader who at some point stepped back and allowed the company to become what it did. Essentially embracing chaos and allowing the culture to emerge. Tony seems to be trying to impose this evolution from above, which I'm less sure about. (At least this is how it seems many of the zappos employees feel about it).
I would love to hear anyone's experience who is working for a company that's embraced holocracy.
[1] https://en.wikipedia.org/wiki/Valve_Corporation#Organization...
If you're interested in other books that talk about the future of work I would recommend Creativity, Inc by Ed Catmull (about how Pixar works) and Work Rules! by Laszlo Bock (about how Google HR works). They're both fascinating insights into how two modern companies try to do their best work.
Would love some recommendations if you have any as well.
However the employees who do most of the work, toil away in warehouses, under the control of Amazon and their soul crushing timelines.
This experiment is only possible because Zappos is a stable money-making business and the CEO can afford the "risk" of failure due to personal financial security. How about experiment on improving the lives of the lower class, instead of the upper class? If this philosophy is the pinnacle of working human society, then why limit it to only a select few? I guess the warehouse workers will all be replaced by robots anyway, so they'll be someone else's problem after that.
In fact the only really annoying micro-managing boss I ever had was a guy from California.
curious, do they encourage this on the company dime or is the CLT expected to pay out of pocket for these 'personal connections'?
I'm interested in this aspect. Why is the migration so complex? It's an ecommerce store that sells shoes. What gives?
Good managers aren't just bosses, they provide mentorship and help break through and across organizations. Not everyone is emotionally equipped to do the intra-organizational networking.
http://www.valvesoftware.com/company/Valve_Handbook_LowRes.p...