TBH, I still haven't had great luck with their pants. They just don't fit well, even trying several different configuration options.

On the other hand, their dress shirts are very high quality and fit (me) extremely well. They get me every time there is a sale on their dress shirts (like today).

I think the real difficulty with these business models is that the sizing numbers vary WILDLY across retailers, so there's a lack of consumer confidence when shopping - even with free shipping and returns. A 34x34 pant is not the same at J Crew, Banana or Bonobos. There are several other measures that impact the fit dramatically, of which the average consumer is not aware.