That's because you ignored the word "ideal". It's not saying he can't have a commitment to freedom of speech. It's saying that he can't excuse not taking the students concern seriously because of it. Just because I like to promote e.g. human rights doesn't mean it's appropriate to troll every military thread on HN about it. Anyone can hold stubborn views and it's fine to do so, unless it's actually your job to takes peoples concerns seriously.
> When students tried to tell him about their painful personal experiences as students of color on campus, he responded by making more arguments for free speech. It’s unacceptable when the Master of your college is dismissive of your experiences. [...] We are supposed to feel encouraged to go to our Master and Associate Master with our concerns and feel that our opinions will be respected and heard. [...] He seems to lack the ability, quite frankly, to put aside his opinions long enough to listen to the very real hurt that the community feels. He doesn’t get it. And I don’t want to debate.
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It's almost never about opinions in these cases, but about trust. If you're unrelenting now, what says you want be that when I have some other concern?