A bit of a misleading title, in the end he had a 32bit installation of Windows... he upgraded to the 64bit version and everything was fine. No RAM to blame.
Also this makes me wonder why 32 bit versions of Windows 10 even exist. Are 32 bit x86 CPUs even being made? I thought they were phased out a long time ago, and any hardware from that era would struggle to run Windows 10.