OK, you had a bad experience. I've had good experiences. Let's leave it at that.
Also, his (only anecdotal, blah blah blah) argument took pains to paint a picture of the entire field/profession using not only his (multiple, to your one) lawyer experiences but also secondhand accounts of people saying the entire industry charges a lot for email.
Probably, lawyers are good at email if they are routinely sent a lot of email given the customer demographic in their region and specialization.
I object to this. I didn't "repackage" the conversation. I pointed out we had diverging experiences. Telling someone that their experiences didn't happen (his or mine) is plainly silly.