[Edit: this is in fact false, see comment below]
I doubt that is the case, if they respond in a calm, rational manner.
That's a big part of the problem. Owners can't respond publicly to complaints on the site unless they have a paid account.
I doubt that is the case, if they respond in a calm, rational manner.
That's a big part of the problem. Owners can't respond publicly to complaints on the site unless they have a paid account.
Quote in question:
Business owners contend that they just want the same opportunity to respond to negative, false, or damaging information about their businesses. Instead, the only way for them to salvage their businesses' reputation is by paying Yelp - regardless of whether the reviews are true or false.