On Verizon failing to meet its obligations to a city:
http://arstechnica.com/business/2015/06/verizon-ordered-to-f...
http://arstechnica.com/business/2015/06/22-years-after-veriz...
On Verizon letting their copper landline decay:
http://arstechnica.com/information-technology/2014/08/why-ve...
http://arstechnica.com/business/2015/07/verizon-let-us-insta...
http://arstechnica.com/tech-policy/2015/09/verizon-union-see...
I really hate that they're the best service in my area, because I think they're scum. But then, I think all the major telcos are scum.