Good or bad is very subjective, but in AWS without a support plan, there is no way to contact them except you create a thread in a public forum asking for help. If you are lucky your post is not being ignored then someone will reply you maybe within one day (then back and forth might cost you one or two days to get issue resolved luckily). In DO/Linode you can create a support ticket to them and usually they respond within a few minutes, this is a huge difference.

I've had pretty good support on DO's $10/month plan and I imagine their $5/month plan would be the same.

1-5 hour turn around times on initial responses and I've gotten them to enable things like the recovery partition due to an instance running out of disk space.

Sometimes it takes a few responses to get a resolution but at that price point I can't really complain because they've even helped resolve issues that were my fault.