Just Not Sorry: Stop sending ineffective emails
justnotsorry.com
justnotsorry.com
just
actually
sorry
apologize
I think
I'm no expert
does that make sense
reasons are in the source here: https://github.com/cyrusinnovation/just-not-sorry/blob/maste...
Sometimes it's effective to be direct, and if you intend to be direct you might consider flagging those words and phrases. But if you are trying to either be conciliatory, or generate consensus, then you need to use phrases like "I think".
Email tone is incredibly difficult to manage, and most people fail. I've lost count of the number of times I've had to de-escalate a situation that was caused when email tone was misinterpreted as harsh, mean, condescending, sarcastic, whiny, etc.
It's to the point where my perfect email plugin would basically block the page and say "isn't there another tool you could use to communicate this"?