Huh? According to the same article, the book said that he should have been given a copy of his contract and a daily list of goals. The book also said that there should be a careful point system to judge employee performance, not "late twice and you're sacked". Furthermore, are 11-hour shifts really by the book? Does the book say three of those hours have to be paid overtime?
Yes. https://en.wikipedia.org/wiki/Working_Time_Directive is the relevant set of rules. The key one is "there must daily rest of 11 consecutive hours per 24-hour period", which an 11-hour shift complies with.
> Does the book say three of those hours have to be paid overtime?
No. They're just paid time like any other shift.
(Before somebody jumps up to wave their hands about opting out of the working time directive: as noted on that page, there is only one rule that you can opt out of, and that's the rule about a 48-hour maximum working week. There is no opt out for any of the other rules.)