Hi Tom. I was anticipating a response like this and I'm glad you shared your perspective. One of the reasons this piece was difficult to share is that the last thing that I want my customers thinking about is failure.

Let me clarify one thing (and perhaps I should do this in the blog post as well?). Our team cares incredibly deeply about our commitments to our customers and their data. I 100% agree with you that we can _and should_ double-down and work through the weekend when that's what it takes to maintain that commitment.

The thing is, we already do that, and our team was already doing it at the time I wrote this message. People at Keen take their responsibilities to our customers and to each other very seriously. That's why we haven't had another loss since then, now almost 12 months later. When I wrote this message, the problem wasn't that people weren't working hard enough. It was that we were stressed out and burnout was becoming a risk. In this situation, reminding people to take a deep breath and get some perspective seemed to be really helpful.

There definitely is a time and a place to rally and to push through, and we have plenty of experience with that too :)