On both this thread and the corresponding Reddit thread, people voiced on the lack of clarity of the graph elements, in the spirit of helping you clarify and expand on it... and you insult them.

There is a lot of meaning that cannot be determined from the graph. Are any of these tickets redundant/duplicate? Do they all reflect original features or bugs in new features? (Remember, there is no zero-time point on the graph). Do newer defects represent newly discovered bugs that were always there? Do any represent regessions that messed up your installed base?

I can't see any accounting for severity of defect by any metric, e.g.

- difficulty to fix

- span/frequency of customers affected

- severity level, e.g. effects/misbehaviors that produce just visual artifacts, vs. those that crash, vs. those that display wrong results, vs. those that corrupt data

I've worked in (and managed) support organizations in a number of realms of IT, and a sheer "number of defect reports" metric is almost meaningless by itself in terms of determining how to marshal resources to significantly improve the product.