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Age old problem. It is why PayPal exists. Arbitrage on transactions where trust is a problem. SH could warranty to make a comparable ticket available on any consummated transaction - probably they should given the reputational loss they've incurred.

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They currently guarantee "comparable replacement tickets or send you a refund." It sounds like in practice they try for the "comparable replacement tickets" first... except that according to them there were none in this case, because all the remaining tickets were really expensive!

Eesh. Comparable replacement tickets refers to a similar seat at the same event - price really isn't a factor. Nice piece of acrobatics on their lawyer's part tho.

Yeah, sometimes you just have to sit back and be impressed, even if it's ridiculous.

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