That's still hacking.
Hacking to my understanding is exploring a system of rules, learning them inside and out and using those rules in expected and unexpected ways to control the system to your own desired effect, which may be constructive or destructive in nature.
I grew up during a time when individuals were doing this with the phone system and computers and other technologies and this included understanding and utilizing social dynamics and interaction to achieve a desired effect, usually gaining access to information that could be leveraged towards further hacking.
And I also take issue with term hacking meaning guessing the password or obtaining it with social engineering or con art.
Actually having to deal with people would most certainly not be considered hacking, under my definition.
Has your bank been hacked?