Comment by oneJob | Hacker News Reader

Comment by oneJob | Hacker News Reader

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Respectfully Jono, I think your reply is symptomatic of the issues at the heart of the matter. GitHub is, whether it expected to be or not, whether it wants to be or not, now at the heart of the OSS community. For the "Director of Community" at a company which plays such an important role in the OSS community, which itself plays an enormously important role in the broader software and civic communities and is populated by abnormally high numbers of passionate and talented contributors, to respond to a HN story with such a high profile by:

1) apologizing for being new

2) extending borderline patronizing praise (the OP likely wanted a response to the issues put forth, not your approval)

& 3) a promise, which you can't necessarily keep, to put eyes on the issue instead of speaking to the issues raised directly.

It's not what I would expect from someone in that role at that sort of company. It's, unfortunately, what I would expect from a company that had the sort of issues raised by the OP.

Your response, specifically #3, makes me wonder if you have ever worked in a medium to large business. Forgive me if I read it wrong. I think his response is solid and the best that one could expect from his role. I could not imagine some director from a different department by passing the product team and coming to my development team and saying, "stop what you are doing, and handle my request! I read something on HN! I need a plan of action that directly addresses issues that were raised!". I would, however, expect him to say that he knows or can find out (he is new still) who needs to see this and make sure the discussions happen to ensure that product team has the information required to make an informed discission allowing for a roadmap to be formed that could be shared with the community. He can totally guarantee the right people see it. He can't ensure they do anything about it, but he can champion the issue. I would hope/expect to hear back after all this has happened. What's wrong with saying he is still getting an understanding of how things work at github? And what approval are you dismayed with? His acknowledgment that feedback is important? That was just civility.

I have indeed worked at a very large (both capitalization and payroll wise) company. I've also worked at small and medium sized companies. But, as relates to my experience at the very large one, this guy would have been eaten alive for putting out that response. Perhaps your definition of large is different from mine. However, my point had nothing to do with the size of the company and everything to do with the role the company plays within the OSS movement.

At least he responded, and promptly. Let's not jump to conclusions just yet.

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