Isn't the whole point of outsourcing paying below minimum wage? (Also I guess more lenient pollution laws)
Sign up to a call center, and they'll say "we'll answer your calls and bill you per call. If you want to do it yourself you can, but in order to cover the peaks you'll have to hire so many people that most are idle during the troughs... we know how to plan this and scale and things and more things, and you don't so why don't you just let us do it?"
Getting around irritating minimum wages and other laws is a fringe benefit. Scaling the headcount is the big one.