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To be honest, this is a problem that has to be solved by cash/donations.

1st level triage for issues could be done by developer in the Phillipines on Upwork for like $5-10/hr.

The problem really is they've hit a scale where they need a human CSR to handle their 1st level triage but they don't have the cash to pay one.

Volunteers find the work mind numbing enough they refuse to do it for long generally.

Yes. I agree. Cash would solve this.

All the people making money on books about ES6 could kick in. All the folks making screencasts could kick in.

All the companies making money on open-source could kick in.

And volunteers? They should cycle out and move up into more interesting work, making room for new people to do that. That's what I was thinking.

All these folks could kick in, but will they?

Not that I'm saying that volunteers are better -- they asked, no one stepped up, which means to me that volunteers are a non-starter.

It's in their best interest to. If the cow you milk dies through neglect, you have to find another.

That might encourage false reports to keep the work available. It is a good idea though.