If, after 8 years of med school, your surgeon had to sit through a 2 hour video made 15 years ago about "The importance of surgery" and "where to keep the scalpels", he's probably be a bit frustrated.
You've pretty much described what happens when a surgeon joins a hospital. Well perhaps that is an exaggeration, but my wife sat through several required classes on basic procedures before starting her surgery job. Hospitals, like any dysfunctional bureaucracy driven partially by lawyers, thrive on this stuff.
Do you know what kind of corporate induction surgeons go through when they join a hospital?
The situation isn't really the same; these are valley sales-types making decisions about how to provide medical insurance to thousands, and it's likely that they haven't had any formal training on what (and what not) to do.
Show me the insurance salesman/broker who did 8 years of tertiary education on that topic...