Design critique is fine but this piece is riddled with personal attacks on Uber employees and political attacks on Uber as a company. You must realize this as well, as you changed the link "Uber is publicly struggling with its image" from a gossipy, political piece [1] to a more balanced piece [2] a few minutes ago.
[1] https://pando.com/2014/11/17/the-moment-i-learned-just-how-f...
[2] http://www.engadget.com/2016/02/02/uber-drivers-rates-protes...