Well, the author's suggestion that everything is fine, trolls can be ignored and Fry is somehow hypocritical with being fed up with trolls and offended people is really something that I cannot agree with. Twitter, by its very own format, encourages the worst in the human behaviour. Those who shout loudest get the most visibility, and it has the very real potential to destroy lives and encourage mob justice which is just the worst. Remember this girl who tweeted a joke that she hope's she doesn't get HIV when going to Africa, and was absolutely DESTROYED by twitter, sent death threats and had her personal information published on the internet? This is what Fry meant when he said that the pond is full of scum.