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I don't know how things are over in the US, but here in Czech republic, my experience with them was nothing but good. When my SSD broke down after about a month of using the thing, they paid for the shipping to and from the repair shop and replaced the drive in... a week I think. I've been using it for about a year now and I've had no other problems.

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I had a poor experience with them in the UK. The hinge snapped on my ultrabook (I don't remember the exact model as the codes are obscure.) E-mailed support, provided plenty of pictures of the issue. Keep in mind I only owned the thing for 6 months so still in warranty.

Best they would offer is an out of warranty repair.

I know someone with the same model, exact same problem happened to him.

Horrible build quality and support.

If you're ever in that situation again, take it to the seller, mention the sales of goods act if you have to. Warranties aren't how things are supposed to work in the UK, it's the seller that carries the responsibility and so they're generally a lot better at it.

Of course, I went straight to amazon after the experience with Asus customer support and got a full refund in an hour.

Sounds like it worked out pretty well for you then? Full refund after 6 months of use, you could buy another one or the next model up.

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