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My last trip to London, single person at customs, about 40 people in line ahead of me, took almost an hour to get through. I've always found MUC/FRA/ZRH to be way more efficient.

Upcoming trip to Dublin, I opted for going via Frankfurt instead of Heathrow. Silly, yes, but experiences and preferences play into planning.

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My wife is Australian, and when we arrived in London from Sydney, I'd pop through the e-gates with my biometric Shenghen passport, and then settle down in the cafe opposite arrivals, and took my time reading the paper and enjoying a (not so) fine English breakfast. Usually had time for a third of a book as well. Then she'd finally get out.

I never understood why LHR had to have such long immigration queues. The solution is pretty simple: add more officers. Those booths were never fully staffed. I suspect some kind of labour dispute is involved.

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