I would assume so. The most perplexing part of the story is that he didn't inquire with the hacker as to what methods were used.
The protocols used for email are SMTP for sending email (port 25, nothing is encrypted by default) and IMAP or POP for retrieving email (port 143 and 110 respectively, both are not encrypted).
The protocols have been updated to support encryption and are typically on a different port (however SMTP supports something called STARTTLS that can upgrade a connection to use encryption). Secure IMAP is on port 993 and Secure POP is on port 995.
Protecting your email from prying eyes is a little more involved if you are using an email client. However it is better to check your email using webmail over an HTTPS connection if you are on a shared public network.