>The only real recourse is to switch carriers; however even that is not real because they all play by the same rules.

The only recourse available within the given legal system. It is the legal system which limits our recourse against aggregated petty injustice, and so if people cared enough, the system could be changed or bypassed. The bigger problem is people just don't care about the many small problems... they really don't care about most big problems either. Some days I look at the apathy and wonder if I should just sign up alongside the likes of Verizon and try to profit off the apathy.