The Facebook site itself has lots of bugs also. For example, basic navigation was broken for months (perhaps it still is). The back-button was completely useless.
I really don't understand why they don't fix the problems on their own website first.
I really don't understand why they don't fix the problems on their own website first.
Facebook engineering is over-engineering the whole application across multiple platforms but can't fix many usability issues and add missing features on many of them. Finally a like/action, comments around a few hundred "friends" with text, audio and video shouldn't require that much effort. I mostly suspect they over engineer because they can! namely too much money can buy too much talent and skills. But maybe they don't need that much.
Contacting support lead to something like "Thanks for your report. While we don't have time to investigate or address every problem that's reported, we take all problems seriously. Please try again at a later date to see if this issue has been resolved."
I get that we're extremely small fish in Facebook's eyes, but I would've thought reselling $30k/mo in ad inventory would at least get us some way to have these issues resolved for their clients.
That said, I can't say Google is all that much better.