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Preordered the Doorbot, the first gen Ring doorbell, it was very buggy and unreliable, I would get maybe 1 of 10 rings on my phone.

The second gen unit has been very reliable, and the video quality is night and day better than first gen. Although there can be a little lag of about 10 seconds or so from when the doorbell is rang till it rings on my phone.

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My parents got one of these a few months ago. It's been very unreliable to the point where they decided to put back their old doorbell just to make sure they know when someone comes to the door. Been on the phone with tech support multiple times and they haven't really been able to help.

May be a WiFi issue, you need to make sure you have a solid WiFi network too. In a crowded neighborhood that can be hard to do.

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