Makes sense.
Although I take issue with "when chat is down your business is at risk."
Pick up a phone. Use Skype. Send email.
Business was done for thousands of years before chat apps. :D
Although I take issue with "when chat is down your business is at risk."
Pick up a phone. Use Skype. Send email.
Business was done for thousands of years before chat apps. :D
It's perfectly possible to pivot your sales funnel, but it's not something you can do in two hours whilst the chat server's down.
If you rely on a third party for business, you need to plan for it.
The rule always applies: You will pay now or you will pay later.