Probably 10 minutes. That guy has no reason to lie. Meagan, does. Her response is also awful and she should be fired, she clearly has no respect for the users and without users... well we all know what happens.
UPDATE: sh4na is correct that I misinterpreted "that guy" to mean Tumbledore, not Ryan of Pitchfork. The 10 minutes vs. 72 hours discrepancy is significant, but to presume that Ms. O'Connell is lying over-reaches. That is, unless one presumes that she's personally conducted an investigation of the support staff's emails and the account management history in order to satisfy the ego of an entitled netbrat, and is now knowingly misrepresenting the true facts of this very important matter.