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Yeah they're pretty horrid for that. We found the same problems at Rackspace.

Also you're only allowed to have one contact on record and it has to be an actual person, so if that person for some reason forcibly leaves your organization or worse, gets hit by a truck, you have all kinds of crazy fucking hoops you'll have to jump through to change it.

It's funny because when anyone else wants to transfer their own domain it takes like a week, the process is extremely confusing, and there is no way to contact support. (Look at that, another excellent selling point.)

were you able to get the domain back ?. This isn't the first time i've heard of using social engineering to steal domains.