It's funny because they still haven't contacted me, nor did they contact anyone else I know who placed the reservation. Worked out fine for me, I've been mostly in Japan, and now that I'll be back in Seattle I'm planning to contact them and really curious what they say.
Everyone else got their car eventually but had to call and check multiple times. To each person they apologized and said it must be an oversight.
The whole thing leaves a really bad impression of the company. I wonder how they account for the money on their books over the past four years.