I know people who work in enterprise customer support, on expensive software applications, that are far more complex tickets than just refunds and bug reports. They make good money.

Another guy I knew moved from support into being a "sales engineer", which is basically helping to sell software to the more technically minded, demo it properly, assist with integrations, etc. That's also well-paying.

Bottom-line is, if you come out of college with an English degree and want to work in tech, you need to get your foot in the door somehow, and support is an option.