The guide is pretty good and definitely helped me get up to speed with HIPAA. The product, not so much. They had 10 days of downtime around Thanksgiving. Not a happy holiday for my team.
Our Search API (all other services unaffected) experienced an extended outage last Thanksgiving affecting ~9.2% of our customers. This is the full incident report: https://drive.google.com/file/d/0B-CT1SxLwR31X293VXFCSll3Z1E...