However on the free gmail side of things - not to be a jerk about this - but perhaps this should remind users that they are not the real customers for google...and that free platforms like this do in fact come with baggage. I'm not saying google intentionally meant to screw over their users (I totally get this was all meant in jest). But what incentive does google have other than saying "Oops, sorry". Any expectations for compensation i think are silly; and many users forget that. Does it suck that someone lost their job because of this? Hellz yeah, no doubt about that! But can we really expect google to do anything else except shut down this prank even if only after-the-fact? Again, it sucks, but this should serve to show/remind some of those users that these free platforms are not like your local electric/water utility, and should not be fully depended upon, certainly not for such important things as jobs, etc.