Sorry that's a cop out. The complaint is that promo codes for a brand new, very useful integration are limited to people who statistically are less likely to use them (new users on a new platform). "We hope you continue to enjoy paying for great boot times and UX" is... not a reply worth typing, honestly.

I'm a small DigitalOcean customer. If you want the promo to be cost effective, limit it to the first 250 users or whatever. I don't think anybody here would give you a hard time about protecting the financial integrity of a program. But don't hide behind that if it's really just a way to get a few new users in the door (which is fine!) - just be honest about it.

This does not sound like point of view, just a generic, corporate style message that does not address the issue in any way.

Rewarding only new customers is mobile phone operators style bite that decreases value of the brand and product. In this situation hosting company knows its not easy to move the servers to different host (at most cases) and uses that as an advantage to milk the customers more.

If they ever would actually release promo on their anniversary or something and give $5 to all registered members, they would get more good press than they could have ever dream of.