How much money do staffing agencies, warehouses, ecommerce sites, and the entire middle man industry make each week?
I salute the ticket resellers. Thank you for creating a secondary market for tickets.
I strongly suspect they want it this way: promoters and performers like the aura of hard-to-get tickets, long lines, and sold-out shows. Plus, they can risk public derision and boycotts if they actually tried to sell at the market clearing price -- people are more tolerant of paying a big markup from some random guy for the exclusivity than buying it openly at the same huge markup from a faceless corporation.