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Comment by DiabloD3 | Hacker News Reader

I wish I could say that this decision is why I quit AmazonPrime and quit doing business with them already, but I already chose to do that due to how badly they treat customers, how high their prices are, and how limited their selection is.

Amazon doesn't provide useful value to consumers anymore, and before they roll out any more services or private label products, they should step back and see why all their customers are jumping ship (yes, quite a few people already have).

Edit: For those downvoting me, explain why you think I shouldn't have quit Amazon. They do not have good pricing, they don't have a good selection for a lot of things I want to buy, the Subscribe & Save and Pantry programs are extremely limited, and they keep shoving programs I can't use at me (Kindle related stuff, their Netflix and Google Music clones, etc).

I don't see the point in paying a per item price premium on top of a $100/yr fee for what amounts to a broken UX.

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I'm guessing you're being downvoted because no one can figure out which Amazon you are referring to...certainly not the one selling a massive selection of items at very competitive prices with fast free shipping and the functional website located at amazon.com

Or one that mistreats their customers.

I bought mite spray for a plant. The ad showed it come in a sprayer but it didn't; just a normal bottle. I told amazon that the product page was inaccurate, but that I had a spare sprayer bottle so I didn't care. They still refunded the purchase price and told me to keep it.

I lost a shipment of nearly $200 of books: USPS said it was delivered but I didn't receive it. Amazon send me a replacement shipment via 2-day for free with zero hassle. When the first shipment showed up weeks later, I emailed amazon. They gave me a coupon for returning them.

Amazon has proactively refunded movie purchases because they detected streaming issues. It was my wifi router acting up.

UPS -- not amazon -- had trouble delivering a gift and I had to talk to a customer service agent at amazon. Amazon gave me two free months of prime for UPS's mistake.

While I wish they would kick knockoff electronics vendors off their site, it's hard to say that amazon doesn't take care of their customers.

I'm averaging over 60 orders per year with virtually no hassle. I click and stuff shows up at my doorstep. It's like living in the future :D

They knowingly sell bad products and when you return enough of them, they'll close your account. I'd say that's some pretty bad mistreatment for their Prime customers.

You've made that comment twice on this page with nothing backing it up.

I've read stories like this too:

http://www.theguardian.com/money/2016/mar/18/banned-by-amazo...

You've made that comment once on this page with nothing backing it up.

Judging from other comments, I guess how they treat you depends on how often you buy there.

For me as a parent in Manhattan, the selection covers most household shopping needs aside from adult clothes and groceries. We order once or twice a week using free two-day delivery via Prime. It's more convenient than everything except the CVS across the street, and cheaper than everything in Manhattan.

I just bought something from Amazon. To buy it in Australia would've been $149 + delivery (through the cheapest place I know). From Amazon, including international delivery, it was about $119. No annual fee. Didn't notice promos for other services you described. Seems like a good deal to me.

I agree with you and I'm on the same boat as you.

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