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The same questions a human will ask can be encoded into your admin automation. It is only as powerful or accurate as the process allows.

If you don't already have a procedural flowchart build one. Have the human document the questions asked and answers followed.

Only if you can foresee the problems and solutions to encode into the system. If you miss one, the system will fall down or make the wrong decision.

That's a problem of historical data. What are you really doing when something "seems unusual"?

You're using your best judgment?