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What irked me the most about this email was the lack of ANY sort of excuse/word of sorry.

Since it's a "legal response", my guess is it was written by a group of lawyers. Hence the robotic, minimal-engagement, no responsibility, no admission of guilt, "This is indeed a thing that happened. That is all." response.

True, but other companies have issued legal responses and still managed to include a small apology. Here's Snapchat from 2014:

> Our team continues to make improvements to the Snapchat service to prevent future attempts to abuse our API. We are sorry for any problems this issue [the security breach] may have caused you and we really appreciate your patience and support.

LinkedIn's just sounds like "sorrynotsorry. It's all somebody else's fault.".

Not to mention the way the phrased it on the initial email asking users to reset the password:

"We've recently noticed a potential risk to your LinkedIn account coming from outside LinkedIn"

Outside LinkedIn, yeah...

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