That's pretty severe surely. Any more information?
Maybe I should try to report it again on Hackerone, as this was reported through the old whitehat program and the guy who answered never fully addressed the issue or replied to my follow up
If a company won't listen you've done your moral duty. The last step of responsible disclosure is publication. As a bonus, you'll probably even frontpage HN.
Plus he has given lot of pointers so it's a matter of time someone find the comment and start trial-and-error to discover how to exploit the bug.