God, I hope the support doesn't end up like most other Google product's support. I have webpass and my heart dropped. My project fi experience has been bad enough already.
The state of customer dis-service in the USA is so strong that it seems pretty likely any company that has good service for awhile will shift resources into bigger paychecks for executives and fewer resources for customer support. I hope Google Fiber avoids this situation. Some companies do but not very many: Trader Joe's, Costco...