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yeah but you can be a nice company that actually cares about people, and takes really good care of their customers and still make money. you can also be a company of douche cookies and make money, but that lowers our collective trust, goodwill and happiness.

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It really depends on the market conditions.

No it doesn't.

That's like arguing it was okay to cheat on your wife because of the state of the relationship. It's a douche thing to do either way.

Thats a bad anaolgy.

If the market you're in is very competitive, and all the customers buy from "mean companies" just because they're cheaper,

then being nice, if it's expensive, will run you out of business.

The airline industry is very similar to this.

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