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Same here. My mother called me in tears because she was tricked into installing Windows 10 on her PC and she can no longer sync photos from her camera.

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English is not my first language, so I am curious. When you say 'in tears' are you using some metaphor or was she actually crying?

Usually in English it's not metaphorical.

Unless it's about laughing. Then it usually is metaphorical.

Actually crying.

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