Me neither. I can't even believe it is true. It is too obvious that the manager is wrong, no one in his right mind could think to be in the right after such behaviour, especially not after the introspective necessary to writing it up. Add in the caveat of the switch for concert tickets, that's just ridiculous.
I don't know the site this is on. Is it a reliable one? If not, I bet this is a marketing stunt.